1. Once paid, refund or exchange is not allowed. No replacement if lost, please safekeeping.

2. Address (Happy Circus): Medium Theater, Shanghai Circus World, 2266 Gonghexin Road, Jing'an District.

3. Address (ERA2): Grand Theater, Shanghai Circus World, 2266 Gonghexin Road, Jing'an District.

4. How to pick up (Happy Circus): Please tell the staff your name and mobile number for ticket collection at the theater; Or if you received message which a voucher code included in, please print the ticket on vending machine.

5. How to enter the venue (ERA2): Please show and scan the QR code which was received by cell phone or email.

6. Attention: Please take your passport or ID with you in case of necessity in the period of epidemic situation.

7. If required, please send email to service@2797.com. Attention: If there is no cancellation or delay notice from the organizer, all the refund and exchange applications may be ignored.