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Booking Questions

Published 22:44 Feb 12, 2018by 江苏省苏州市电信(58.208.39.*)
Q: Is there a performance on Friday 16th or Saturday 17th?
A: Hi, there are two performances on Friday or Saturday.

Published 17:37 Aug 05, 2019by 西班牙(81.45.88.*)
Q: Hello! I want to buy 2 tickets, but we are in Spain until end of August. Do you send the tickets to Spain? Thks
A: Hi, we can send the tickets to Spain.

Published 17:57 Jul 19, 2019by 美国卫斯里昂大学(129.133.48.*)
Q: Hi! I just booked tickets via trip advisor - where can i use the booking reference to get the paper tickets? Can I do it before the show or should i do it in advance? What is the exact address of the performance venus (some people mentioned that it is moved due to a renovation)? Thanks!
A: Hi, please ask for trip advisor who you booked from.

Published 13:56 Apr 29, 2019by 巴西圣保罗(201.17.94.*)
Q: Good night! I can not buy the ticket for the ERA, the site does not accept my phones from Rio de Janeiro on the site of purchase! I wanted ward B on 10/07, can you help me? Thanks
A: Hi, mobile phone format like "12345678", no other chars.

Published 13:10 Mar 21, 2019by 泰国曼谷市True网络(58.11.189.*)
Q: Hi...Is it possible to send the ticket to my hotel in Shanghai (Grand Central Shanghai)? If I buy the ticket today, How long will it take?
A: Hi, we can send the tickets to the hotel, but please let the hotel know so that they can sign the package for you.

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Ticketing Instructions (Important)
Theater Address: ERA Castle, 2801 Gonghexin Road, Jing'an District, Shanghai
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